Return & Refund Policy
We want you to be completely satisfied with your purchase.
100% Results Guarantee
We are confident in our product. If our shampoo doesn't deliver the results you expected, we'll refund you in full — and you keep the product. No return shipping, no hassle.
How to Claim Your Refund
Simply contact us within 30 days of receiving your order with:
- Your order number
- A brief description of your experience
We will process your refund within 5–10 business days back to your original payment method.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 14 days of delivery with photos of the issue.
We will offer:
- A replacement
- Store credit
- Or a full refund
Contact
To request a refund, email:
Primary: support@lunahair.com
Backup: myluna.support@gmail.com