Privacy Policy

Last updated: June 2025

At Luna Hair, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.

Information We Collect

We may collect:

  • Name
  • Email address
  • Shipping address
  • Billing address
  • Phone number
  • Payment information
  • Device/browser information

How We Use Your Information

We use your information to:

  • Process orders
  • Provide customer support
  • Improve our website
  • Send order updates
  • Prevent fraud
  • Send marketing emails (only if you have subscribed)

Payment Security

All payments are processed securely through trusted third-party payment providers. We do not store your payment information.

Cookies

We use cookies to improve browsing experience, analyze traffic, and personalize content.

Data Retention

We retain your personal data for as long as necessary to fulfill your order and comply with our legal obligations.

Third-Party Services

We may share limited information with:

  • Shipping carriers
  • Payment providers
  • Analytics platforms
  • Marketing tools

Only when necessary to operate our business.

Your Rights

You may request:

  • Access to your data
  • Correction of your information
  • Deletion of your data

If you are located in the European Union, you also have the right to lodge a complaint with your local data protection authority.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children.

Marketing Communications

If you have subscribed to our marketing emails, you can unsubscribe at any time by clicking the unsubscribe link in any marketing email.

Contact

For any privacy-related questions, please contact us: